Shipping

Generation earth ships orders using the delivery options shown at Shopify checkout. The checkout is the source of truth for live delivery availability, shipping price, taxes, and estimated delivery timing for your address.

Processing

Orders are normally prepared for dispatch on business days after payment is accepted. During busy periods, bank holidays, carrier disruption, or marketplace stock transfers, dispatch can take longer.

Delivery areas

Available delivery countries and services are shown at checkout. If checkout does not offer a delivery method for your address, contact us before placing a new order.

Tracking and delivery questions

If tracking is provided by the carrier, it will be sent to the email address used at checkout. If an order has not arrived when expected, contact us with your order number, checkout email address, delivery postcode, and any carrier tracking details.

Damaged, missing, or incorrect parcels

Contact us as soon as possible with your order number and clear photos of the parcel, label, and product issue. We use those details to check the order and work with the carrier or fulfilment partner.

Address accuracy

Use the full and correct delivery address at checkout. If you notice an address mistake, contact us quickly. We cannot guarantee changes after an order has entered fulfilment or been handed to a carrier.

Need order help?

We can help track down delivery issues.

Send your order number, checkout email address, and delivery postcode so we can look into it properly.